Refund Policy

Last updated: September 10, 2026

We want you to get real value out of anything you buy from us. Here is how refunds work, by product type.

Digital downloads: templates, manuals, toolkits, business plans

Because these are delivered instantly and cannot be returned, all sales are final once the file has been downloaded. If you have not yet downloaded the file, email us within 14 days of purchase and we will cancel the order and refund it in full.

If a file is corrupted, incomplete, or will not open in the software described on the product page, tell us within 14 days and we will replace it. If we cannot get you a working file, we will refund it in full.

Download links expire 24 hours after the first download. If your link has expired and you need the file again, email us and we will re-issue it at no charge.

Restaurant Menu Optimization Report

You can cancel for a full refund any time before we begin work on your report. Once we have received your menu and sales data and started the analysis, the fee is non-refundable, because the work is custom to your restaurant.

If the report you receive does not include what the product page describes, contact us within 14 days and we will either correct it or refund it.

Consulting and advisory engagements

Consulting fees are governed by your signed proposal or engagement agreement, which sets out deposits, payment schedule and cancellation terms. As a general rule, deposits reserve our time and are non-refundable once work has begun, and fees for work already performed are not refundable. If you need to reschedule or pause an engagement, contact us: we will work with you where our schedule allows.

Sprint purchases made through our website are governed by the Sprint Terms of Service, which set out the refund window, delivery timing and credit terms for those engagements.

Free consultations carry no charge and can be canceled or rescheduled any time.

Chargebacks

If something has gone wrong, please email us before filing a chargeback. Almost everything is faster to fix directly, and we would rather solve it than dispute it.

How to request a refund

Email info@msurgeco.com with "Refund request" in the subject line, and include your order number or the email address used at purchase, the product or engagement involved, and what went wrong. We respond to refund requests within three business days. Approved refunds are issued to the original payment method and typically appear within five to ten business days, depending on your bank or card issuer.

Contact us

MarginSurge LLC
2606 W Empire Avenue
Burbank, CA 91504
Offices in Los Angeles, CA and Phoenix, AZ
info@msurgeco.com
747-271-4205